Home » Homebuyer Resources » Warranty

Please submit all Warranty Requests and Inquiries to:

Susan Fenn, Warranty Service Coordinator
[email protected]

WARRANTY COVERAGE & RESOURCES

• Tarion MyHome Login – Available on Desktop and Mobile
• One Year Warranty Coverage
• Two Year Warranty Coverage
• Seven Year Warranty Coverage
• Construction Performance Guidelines (CPGs)
• Homeowner Information Package (HIP Package) for Freehold Homes
• Homeowner Information Package (HIP Package) for Condos

NON-EMERGENCY SERVICE REQUESTS

For Non-Emergency Warranty service requests, please submit your 30 Day, One Year and Two Year Tarion Forms using the Tarion MyHome Login. For any other concerns Non-Emergency requests or inquiries, please contact our Warranty Department in writing at [email protected] or using the contact form found on this page.

EMERGENCY SERVICE REQUESTS

In the case of an Emergency, during business hours please contact our main line 705-768-6248 , and follow up with an email indicating a detailed description to [email protected].

After business hours please refer to the Emergency Contact List provided at your PDI – Pre Delivery Inspection Appointment.

The following items are considered to constitute an emergency:

• Total loss of heat (September 15th – May 15th)
• Gas Leak
• Total loss of electricity
• Total loss of water supply
• Total sewage stoppage
• Plumbing leak that requires complete water shut off
• Major collapse of any part of the home’s exterior or interior structure
• Major water penetration of the interior walls or ceiling
• A large pool of standing water inside the home
• Any situation where, in the opinion of Tarion, the home is inhabitable for health or safety reasons